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Senior Administration Officer
Royal Brisbane and Women’s Hospital, Herston
Lead Central Admissions, Trust and Concierge Services, coordinating high-performing administrative teams to deliver exceptional patient service, operational excellence and continuous improvement across a busy healthcare environment.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/RBH692089 |
| Closing date | 22-Sep-2026 |
| Job duration | until 27 December 2026 |
| Contact person | Kate Stevenson |
| Contact details | 0461 399 156 Access the National Relay Service |
About the role
As the Senior Administration Officer within the Central Admissions team, you will coordinate, manage, and supervise administrative services across Central Admissions and Enquiries, Trust and Concierge Services at Royal Brisbane and Women's Hospital. You will provide day-to-day operational leadership to administrative staff, ensuring the delivery of timely, accurate, and high-quality patient administration services that support effective patient care and organisational objectives.
Working closely with key stakeholders, you will oversee workforce coordination, service delivery, compliance requirements, and continuous improvement initiatives. The role also supports staff development, operational performance, and the implementation of efficient administrative processes to enhance patient and stakeholder experiences.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Lead and supervise administrative staff, including rostering, workload management, and operational coordination across admissions and patient support services.
- Ensure the delivery of accurate, efficient, and high-quality admissions, enquiries, trust, and concierge services.
- Monitor compliance with audit, financial, and legislative requirements, including reconciliations, reporting, and internal control processes.
- Drive continuous improvement initiatives using performance data, reports, and key performance indicators to enhance service delivery.
- Provide operational advice and support on workforce, patient activity, and service delivery while fostering staff development and capability.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.
You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
