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Patient Service Officer (Permanent Reliever)
Surgical Outpatient Department, Surgical Service Group, THHS
Summary
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Exciting opportunities available now with the |
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV692382 |
| Closing date | 27-Sep-2026 |
| Job duration | Permanent full-time, 76 hours p.f. |
| Contact person | Casey-Lee Hadden |
| Contact details | 07 4433 7953 Access the National Relay Service |
About your opportunity
Permanent full-time position
Join a team dedicated to delivering outstanding patient-centred service and support. In this role, you will work collaboratively within a dynamic administrative team, providing high-quality assistance that contributes to positive patient experiences and organisational outcomes. You will play an important role in fostering a positive workplace culture by demonstrating behaviours that reflect our organisational values.
About your new employer
Townsville Hospital and Health Service (HHS) offers a diverse and rewarding healthcare environment, combining advanced clinical practice, innovation, and professional development. As a leading tertiary and referral service, we provide opportunities to work alongside multidisciplinary teams, contribute to complex healthcare delivery, and access ongoing education, training, and career advancement pathways.
Our supportive and community-focused culture fosters collaboration, inclusion, and wellbeing. Located across the vibrant rural, urban, and coastal communities of North Queensland, Townsville HHS offers an enviable lifestyle, affordable living, flexible work options, and the opportunity to enjoy a rewarding career while achieving work-life balance.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $3129.60 to $3480.40 p.f. (AO3)
- 4 to 6 weeks annual leave with 14%-17.5% loading
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing options may be available
Requirements:
- Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
- High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
- Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
- Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
- This is a Vaccine Preventable Disease (VPD) risk role.
- Pre-employment checks will be conducted.
Please refer to the Role Description for further details.
Apply now and be part of something extraordinary!
Enquiries are welcome; for a confidential discussion please contact: Casey-Lee Hadden on (07) 4433 7953.
Apply ONLINE: https:// apply-springboard.health.qld.gov.au/jobs/QLD -TV692382
Applications close: Sunday, 27 September 2026
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
