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Administration Officer
Redcliffe Hospital
Join Specialist Outpatients and Ambulatory Services as an Administration Officer, delivering exceptional customer service, coordinating patient bookings and supporting seamless access to care across a variety of specialty clinical services.
Job details
| Position status | Casual |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/RD692689 |
| Closing date | 30-Sep-2026 |
| Job duration | Casual |
| Contact person | Burshel Jones |
| Contact details | 0477 392 558 Access the National Relay Service |
About the role
The Administration Officer Outpatients – Reliever provides flexible administrative support across Specialist Outpatient & Ambulatory Services at Redcliffe Hospital. This role delivers relief coverage for planned and unplanned staff leave, helping to ensure the ongoing provision of high-quality administrative services that support patients, visitors, clinicians and healthcare teams.
The successful candidate will work across a variety of outpatient and ambulatory service areas, including reception, call centre, booking services, oncology, antenatal and allied health clinics. The role is responsible for managing appointments, maintaining accurate patient information, responding to enquiries, and providing professional customer service while supporting efficient clinical service delivery and patient care.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Provide administrative support across outpatient reception, booking, call centre and ambulatory service areas as operationally required.
- Manage appointment bookings, cancellations, rescheduling and waiting lists in accordance with Specialist Outpatient Implementation Standards.
- Deliver high-quality customer service while responding to patient, clinician and stakeholder enquiries.
- Maintain accurate patient information and utilise multiple Queensland Health information systems to support service delivery.
- Support efficient clinic operations through effective time management, adaptability and collaboration with multidisciplinary teams.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.
You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
