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Senior Administration Officer
Herston
Lead and coordinate administrative services across Ear, Nose and Throat, Audiology and Maxillofacial Clinics, driving operational excellence, team performance and outstanding patient experiences while supporting efficient clinical service delivery.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/RBH692872 |
| Closing date | 02-Oct-2026 |
| Job duration | Permanent |
| Contact person | Josephine Wickes |
| Contact details | (07) 3646 6139 Access the National Relay Service |
About the role
The Senior Administration Officer coordinates, manages and supervises administrative support services across the Ear, Nose and Throat, Audiology and Maxillofacial Clinics at the Royal Brisbane and Women's Hospital. Working within Surgical and Perioperative Services, the role is responsible for leading administrative teams, supporting operational performance, and ensuring the efficient delivery of high-quality administrative services that support both clinical staff and patients.
The successful candidate will oversee workforce planning, staff development, recruitment and day-to-day administrative operations while providing expert advice on patient activity, human resources and service delivery matters. The role also contributes to quality improvement initiatives, data analysis, resource planning and the ongoing enhancement of outpatient administrative services.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Lead and manage administrative operations across multiple outpatient clinical services to ensure efficient service delivery.
- Coordinate staff recruitment, workforce planning, performance development and training activities.
- Analyse service activity data and provide recommendations to support operational and resource management decisions.
- Drive quality improvement initiatives and support the development of effective administrative systems and processes.
- Provide high-quality administrative support including referral management, appointment coordination and data integrity monitoring.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.
You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
