Take the next step in your career with this exciting opportunity within Queensland Health!

Job details

What you'll do

As the Senior Deployment Technician, you will play a key role in delivering technology deployment and refresh activities across Queensland Health sites, providing high-quality customer service and technical support to ensure successful outcomes. You will work closely with the local Deployment Coordinator to support the delivery of the WSR program, including device preparation, deployment, installation, stock management, and replacement activities in accordance with established work processes. Using effective communication and problem-solving skills, you will investigate and resolve incidents, apply eHealth incident management practices, and ensure agreed service levels are maintained. You will also contribute to asset management integrity through accurate record keeping and participation in regular asset activities, while providing financial and administrative support associated with quoting, ICT assets, and equipment management. In addition, you will provide both onsite and remote support to Queensland Health sites as required, working collaboratively with stakeholders to deliver reliable and efficient ICT services.

About you

We are searching for someone who has:

• Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains – See Appendix 1.
• Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
• Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
• Interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff to enhance the provision of quality client service in a team environment.
• Developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
• Ability to quickly learn ServiceNow and ITIL Service Management processes (primarily request / CMDB / asset management)
• Proven experience or ability to deliver on small to medium scale projects, focused on scheduling and customer engagement. Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Senior Deployment Technician RD (PDF)
  
  DoH Applicant Pack (PDF)