Job search
Patient Services Officer - Switch Medical Outpatients
Medical Outpatients, Medical Service Group, Townsville University Hospital
|
Bring your advanced customer service expertise to a public health setting where patience, understanding and confidentiality matter. Use your strong communication and interpersonal skills to build positive relationships with customers and stakeholders and confidently manage challenging situations. |
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO2 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV693482 |
| Closing date | 13-Oct-2026 |
| Job duration | Permanent Full-time |
| Contact person | Donella Owen |
| Contact details | (07) 4433 4207 Access the National Relay Service |
About your opportunity
This role delivers exceptional person-centred customer service to patients, their families and the public.
The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
The ideal applicant will be someone who has proven ability and can demonstrate the following:
- Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
- High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
- Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
- Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
- Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
- Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
- Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.
Work/Life Balance and Lifestyle Benefits
Townsville Hospital and Health Service offers a dynamic and diverse healthcare environment, supporting high-quality service delivery across a large regional network. As a leading tertiary provider, we foster innovation, multidisciplinary collaboration and continuous professional development.
Employees benefit from strong career development opportunities, including access to training, education and progression pathways, supported by partnerships with leading institutions.
Our organisation promotes a collaborative and inclusive workplace culture, combined with the lifestyle advantages of North Queensland — including short commutes, affordable living and access to both urban and coastal communities. Flexible work options and a strong focus on employee wellbeing support a balanced and rewarding career.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $2519.00 to $2938.10 p.f. (AO2)
- 12.75% employer contribution to superannuation
- 4 weeks annual leave with 17.5% loading
- Locality allowance
- Plus Salary Sacrificing options may be available
Requirements:
- This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
Please refer to the Role Description for further details.
Enquiries are welcome; please contact: Donella Owen on (07) 4433 4207
To apply click on the APPLY NOW below
Applications close: Tuesday, 13 October 2026
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
