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Senior Information Communication Technology Support Specialist
Southport
The role is to assist and support the Technology Operations Team in the development, implementation and support of technical solutions.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO6 |
| Workplace Location | Gold Coast |
| Job ad reference | QLD/GC693762 |
| Closing date | 12-Oct-2026 |
| Job duration | |
| Contact person | Darrell Hipkiss |
| Contact details | (07) 5687 3954 Access the National Relay Service |
The Role
An opportunity has become available for a Senior Information Communication Technology Support Specialist to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.
You will
- Support and mentor the Technology Operations team in accordance with the approved Information Technology Service Management
- Establish and maintain highly effective working relationships with other technical specialists, application specialists and end user
- Undertake risk and issues identification, assessment and mitigation activities by ensuring risks and issues are documented, reviewed and escalated as appropriate
- Identify, coordinate, develop and implement strategies and work practices which will improve the workflow, efficiency and effectiveness of the team
About you
To be successful in this position you will require:
- Demonstrated ability in following, developing and promoting ITIL service management processes primarily incident/problem/test/change and configuration management. (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 4.)
- Provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation. (SFIA: ITOP Level 4, TECH Level 5)
- Proven experience in providing expertise and support on use of methods and tools (3rd level of support) within the technology sphere (SFIA ARCH 5, METL5, DESN 5)
- Ability to participate in on-call arrangements and out of standard working hours is a requirement for this position. Appropriate remuneration under the Award will apply.
- While not mandatory, a relevant Information Technology qualification would be well regarded.
- Declaration of serious discipline history must be disclosed
- Criminal History Screening will be required for new employees (GCH will cover cost)
Benefits
- Flexible work options
- Career Development
- Salary Packaging
- Modern Facilities
- Diverse Work Culture
- Research Opportunities
- 12.75% super
- 17.5% leave loading
Salary
- Permanent full time
- Base salary ranging from $128,748 - $137,911 per annum
About Us
The Digital Health and Innovation (DHI) division has been established to drive significant service improvements and digital transformation opportunities, in alignment with the strategic objectives outlined in the Gold Coast Hospital and Health Services (GCHHS) Strategic Plan 2028.
The DHI portfolio consists of interconnected functional business units and teams, including Digital Project Delivery, Digital Experience, Technology Operations, Health Information and Digital Security and Architecture.
About Gold Coast Health
- Nationally and internationally recognised location for innovative medical research and health care
- Annual operating budget exceeding $1.5 billion
- More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
- Secondary and tertiary health services across more than 20 facilities
- Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
- A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
- Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong
How to Apply
Click APPLY to submit your application by Monday, 12 October 2026.
Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.
Job Ad reference: GC693762
Please note: no third-party applications will be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
***APPLICANTS ARE ENCOURAGED TO APPLY ONLINE*** Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.
Documents
Before applying for this vacancy please ensure you read the documents below.
