This role provides high-quality support for end-user devices, systems, and collaboration technologies to ensure staff can work effectively and securely.

Job details

The Role

An opportunity has become available for an Information Communication Technology Support Specialist

to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Deliver frontline support for end-user devices, systems, and services, ensuring timely resolution of incidents and service requests
• Provide technical expertise in the deployment, configuration, maintenance, and lifecycle management of end-user devices
• Contribute to the planning, testing, and rollout of new technologies, upgrades, and patches
• Provide hands-on support and proactive monitoring of Audio-Visual solutions, meeting room technology, and other user-facing collaboration tools

About you

To be successful in this position you will require:

• While not mandatory, any relevant qualification would be well regarded
• Available to work extended hours beyond standard business hours at times or on call
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)

Benefits

• Flexible work options
• Career Development
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• Research Opportunities
• 12.75% super
• 17.5% leave loading

Salary

• Permanent full time
• Base salary ranging from $111,993 - $121,853 per annum

About Us

The Digital Health and Innovation (DHI) division has been established to drive significant service improvements and digital transformation opportunities, in alignment with the strategic objectives outlined in the Gold Coast Hospital and Health Services (GCHHS) Strategic Plan 2028.

The DHI portfolio consists of interconnected functional business units and teams, including Digital Project Delivery, Digital Experience, Technology Operations, Health Information and Digital Security and Architecture.

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• Annual operating budget exceeding $1.5 billion
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply

Click APPLY to submit your application by Monday, 12 October 2026.

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC693795

Please note: no third-party applications will be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

***APPLICANTS ARE ENCOURAGED TO APPLY ONLINE*** Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• GC693795 - RD (PDF)
  
  Information for Applicants (PDF)