Ready to take the next step in your leadership journey? Join us in delivering the essential services that keep our hospital running smoothly, safely and efficiently for the Gladstone and Banana regions.

Lead and inspire a diverse team, drive service excellence and strengthen operational performance and efficiency. From staff development and quality improvement to contract management and performance, you’ll work alongside key leaders to enhance services and support high-quality patient care for all.

And the bonus? You’ll be doing it all in beautiful Gladstone, where coastal living, a welcoming community and an enviable lifestyle are waiting for you.

If you’re a motivated, people-focused leader who loves bringing teams together, solving problems and finding better ways of working, this could be your next great career move.

Job details

About us:

Gladstone Hospital provides a range of essential health services to the Gladstone and Banana regions. Operational Services supports the hospital through catering, housekeeping, ward support, fire safety and security, as well as patient assistance, porterage, waste and linen removal, orthopaedic casting, operating theatre and mortuary support.

As part of Central Queensland Health, Operational Services plays a vital role in maintaining a safe, clean and supportive environment, enabling clinical teams to deliver high-quality care and ensuring the wellbeing of patients, visitors and staff.

About the role:

• Lead operational performance by monitoring systems, resources and compliance with policies, standards and guidelines to ensure efficient service delivery.
• Drive staff development and leadership through training, recruitment, performance appraisals and the development of Operational Services Supervisors.
• Provide strategic advice and collaboration with the Director Corporate and Support Services, building effective relationships and resolving issues through strong communication and leadership.
• Oversee service quality and contracts by monitoring contractor performance, leading quality improvement, accreditation and work practice reviews, and supporting organisational change.

About you:

• Consumer focused. Ability to understand and respond effectively to the needs and expectations of internal and external clients.
• People leadership. Proven ability to manage staff, address workplace issues and apply human resource policies and procedures.
• Quality and continuous improvement. Ability to review and evaluate operational practices and processes to ensure efficient, high-quality support services.
• Communication and collaboration. Well-developed communication, consultation and negotiation skills to build positive relationships with key stakeholders.

What we offer:

Total remuneration value of up to $146,897 p.a. is comprised of:

• An hourly rate between $59.80 - $64.93 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) GL6J695286

Applications close: Tuesday, 3 November 2026

#Gladstone

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• GL6J695286 - Manager Operational Services (Gladstone) (PDF)
  
  Information for Applicants (PDF)