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Administration Officer, Emergency Department - Cairns Hospital
Cairns
Make the move. Make a difference.
Where strategy supports the frontline.
Make a real impact where every moment counts. As an Emergency Department Administration Officer, you’ll provide exceptional customer service and administrative support in a fast-paced healthcare environment. Working closely with clinical teams, you will coordinate admissions, transfers and discharges, maintain accurate patient records, and help deliver quality patient care. Join Cairns and Hinterland Hospital and Health Service and be part of a team improving health outcomes across Far North Queensland.Job details
| Position status | Casual |
|---|---|
| Position type | Flexible |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Cairns region,Far North Qld |
| Job ad reference | QLD/CAH695258 |
| Closing date | 12-Nov-2026 |
| Job duration | Please see Role Description. |
| Contact person | Maddi Lehmann |
| Contact details | 07 4226 6835 Access the National Relay Service |
COMPASSION | ACCOUNTABILITY | INTEGRITY | RESPECT |
About us
At Cairns and Hinterland Hospital and Health Service, your work will have a lasting impact on the health and wellbeing of communities across Far North Queensland. Serving a diverse and growing population, we deliver a broad range of primary care, acute and specialist services across regional, rural and remote communities. Our people are more than healthcare professionals, they are part of the communities they serve, bringing compassion, connection and a shared commitment to improving health outcomes. Join us and be part of a team dedicated to delivering exceptional care where it matters most.
About your opportunity
In this position you will…
- Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
- Maintain a high standard of customer service by responding to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
- Attend to presenting patients, family members, general public, police and ambulance by providing information and direction to relevant areas.
For more information about this role, please refer to the attached Role Description.
Using AI for your application? Read our Using AI in Recruitment guide for applicants.
Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.
What we offer:
Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.
Learn what it's like to work with us, in an inclusive and supportive work environment.
Discover our dynamic and culturally diverse region through community and lifestyle.
Listen to what some of our staff have to say about working in our regions.
Visit our website to learn more about our hospitals and health centres.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are to apply online. If the information requested in the ‘how to apply’ section is not provided, you may not meet the requirements for further consideration of your application.
Documents
Before applying for this vacancy please ensure you read the documents below.
