Lead a Team. Improve Patient Services. Make a Difference.

Lead and coordinate the Endoscopy Unit's administrative team at QEII Jubilee Hospital, supporting efficient outpatient services and exceptional patient experiences.

Job details

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.

Your new role:

Are you an experienced administration professional with strong leadership skills and a passion for delivering exceptional customer service? Join Metro South Health and lead the administrative team supporting our Endoscopy/Gastroenterology Department.

• Coordinate the daily operations, resources and workflow of the Endoscopy/Gastroenterology administrative team to ensure efficient service delivery.
• Lead and support staff through roster management, performance development, recruitment and staff development processes.
• Oversee patient referrals, waitlist management, clinic appointment scheduling and utilisation, ensuring accurate reporting and compliance with established policies and procedures.
• Manage incoming and outgoing communications, maintain effective patient records systems, monitor key performance indicators and contribute to quality improvement initiatives.

About you:

You are a proactive and organised leader who can manage competing priorities, support a team and maintain a strong focus on patient service and operational excellence.

• Demonstrate experience in staff management, including performance development, team coordination and supporting staff to achieve organisational outcomes.
• Bring strong written and verbal communication skills, sound judgement and effective problem-solving abilities.
• Have experience and knowledge of outpatient department operations and relevant information systems, with the ability to prioritise workloads and respond flexibly to changing demands.
• Experience or knowledge of leading an administration team within an Endoscopy Unit would be highly regarded.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.

We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.

QEII Hospital, a place of opportunity to make a difference and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS11696252 Role Description (PDF)
  
  Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)