Behind every appointment, treatment and patient interaction is an organised team helping Cancer Care Services run smoothly.

Play an important role providing the administrative support that allows the clinical team to focus on caring for people undergoing cancer treatment. From welcoming patients and families, responding to enquiries and maintaining accurate medical records, to coordinating the everyday details of a busy service, your contribution will be felt throughout the unit.

If you bring strong administration skills, sound judgement and the ability to handle sensitive situations with care and discretion, this is an opportunity to be part of a service where the smallest details can make a big difference.

Job details

Frontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.

About us:

At Gladstone Hospital's Cancer Care Unit, care goes beyond treatment. You'll be part of a multidisciplinary team supporting people through one of life's most challenging experiences, delivering chemotherapy, managing symptoms and providing emotional support tailored to each patient and their family.

Working closely with community organisations and support services, the team helps patients navigate every stage of their cancer journey, ensuring they feel supported, informed and cared for along the way.

About the role:

• Provide comprehensive administrative support across Cancer Care Services and Gladstone Hospital, contributing to the smooth day-to-day operation of the service.
• Act as a welcoming first point of contact, responding to enquiries and assisting patients, families, visitors and staff with professionalism, discretion and confidentiality.
• Maintain accurate patient medical records, filing and documentation in accordance with hospital policies and procedures.
• Manage competing priorities, work independently with minimal supervision and maintain a reliable, high-quality administrative service in a busy hospital environment.

About you:

• Strong computer skills, with the ability to accurately use word processing, spreadsheets, databases and hospital information systems; Medical terminology knowledge is desirable.
• Confident communication and interpersonal skills, demonstrating tact, diplomacy and discretion when dealing with patients, visitors and staff.
• Well-developed problem-solving, consultation and negotiation skills, with the confidence to respond to enquiries and find practical solutions.
• Strong organisational skills, with the ability to prioritise competing tasks, meet deadlines independently and handle confidential or sensitive information appropriately.

What we offer:

Total remuneration value of up to $20,836 p.a. is comprised of:

• An hourly rate between $41.44 - $46.05 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) GL6K696352

Applications close: Wednesday, 18 November 2026

#Gladstone #Banana

Frontline Support: This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• GL6K696352 - Clinical Support Officer (Cancer Services) (PDF)
  
  Information for Applicants (PDF)