Provide responsive counselling, information and support through Adis 24/7 Alcohol and Drug Support, helping individuals, families and professionals across Queensland access evidence-based advice, referrals and interventions for alcohol and other drug concerns via telephone and online services.

Job details

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes

About the role

As a Counsellor with Adis 24/7 Alcohol and Drug Support, you will provide responsive and evidence-based counselling, information, referral and consultancy services to individuals, families, health professionals and community members seeking support for alcohol and other drug-related concerns across Queensland. Working within a high-performing and supportive team, you will engage with clients primarily through telephone and online platforms, delivering interventions that promote harm minimisation, recovery and wellbeing. 

This role involves providing timely screening, advice, counselling and referrals, while maintaining contemporary knowledge of alcohol, tobacco and other drug treatment approaches. You will contribute to service improvement, support quality monitoring activities, and help maintain effective referral pathways through strong stakeholder engagement and accurate information management. 

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide high-quality telephone and online interventions including screening, counselling, information, advice, referral and consultancy services for people seeking support with alcohol and other drug concerns.
• Deliver structured interventions for clients experiencing substance use issues, including individuals referred through the criminal justice system. 
• Maintain contemporary knowledge of alcohol, tobacco and other drug treatment models and apply evidence-based approaches within a telephone support environment. 
• Facilitate appropriate referrals using specialist service knowledge and electronic databases to connect callers with relevant health, welfare and support services. 
• Contribute to service quality, data collection, research activities and team objectives through accurate documentation, effective communication and continuous improvement practices. 

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Support (PDF)
  
  Benefits for working with MN (PDF)
  
  MH696382 Role Description (PDF)