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Customer Experience Officer
Wide Bay
TAFE Queensland is an organisation that puts our customers - students, employers, communities - at the centre of everything we do.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Wide Bay |
| Job ad reference | TQ2026-1135 |
| Closing date | 20-Nov-2026 |
| Job duration | Temporary ~ Full-time |
| Contact person | Keitha Hansen |
| Contact details | Access the National Relay Service |
About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.
In TAFE Queensland, South West region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen”.
Your Opportunity
We have an exciting opportunity available for a Customer Experience Officer to join our Customer Service Team at TAFE Queensland’s Nurunderi (Cherbourg) Campus. You may be required to perform work at other TAFE Queensland campuses.
As the Customer Experience Officer you will be responsible for:
- Perform a range of high-quality customer and administrative support services that contribute to consistent, timely and positive experience for stakeholders across the region; and
- Utilise a range of systems, technologies and processes to efficiently and effectively support service delivery and effective business operations.
This is a Temporary, Full-Time opportunity, to 1 December 2027 unless otherwise determined and reports to the Manager, Customer Service.
The position will be based primarily at Nurunderi Campus (Cherbourg) however you may be required to perform work at other TAFE Queensland campuses.
Salary
The salary range for this position at the AO3 classification level is $81,033.32 - $89,903.67 (gross) per annum.
Benefits
- Four (4) weeks recreation leave (accrued annually)
- Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
- 12.75% Superannuation and Salary packaging options available
- Locality Allowance
- Financial assistance towards relocation expenses may be available
- Professional development and study assistance available
- Wellbeing initiatives and social responsibility programs
- Access to Employee Assistance Program
- Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
- Comprehensive Domestic and Family Violence (DFV) support options
- Employee discounts related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.
- Annual staff recognition awards and years of service recognition
- Pride Network for LGBTQIA+ employees and allies
- Free car parking
Mandatory Requirements
Applicants must possess the following:
- Current C class driver’s licence;
How to apply
If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:
- A detailed resume;
- A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
- The contact details for two referees (one of whom is your current supervisor)
Closing date: 12 noon, Friday, 20 November 2026.
Job Reference Number: TQ2026-1135
For further information, please contact:
Ms Keitha Hansen,
Manager, Customer Service
Email: Keitha.Hansen@tafeqld.edu.au
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
- No File Attached
