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Switchboard Administrator
Caboolture
This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes
Be the vital link in hospital operations, supporting patient care, emergency responses and exceptional customer service.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/CAB696600 |
| Closing date | 23-Nov-2026 |
| Job duration | permanent, full time |
| Contact person | Mark Dew |
| Contact details | (07) 5433 8602 Access the National Relay Service |
About the role
As a Switchboard Administrator, you will provide professional, efficient and customer-focused communication services that support the day-to-day operations of Caboolture Hospital. Acting as a key point of contact for staff, patients and visitors, you will manage internal and external enquiries, coordinate patient movements, and assist with maintaining effective communication systems across the facility.
You will play an important role in supporting patient flow, responding to emergency code activations, and ensuring critical information is communicated accurately and promptly. Working in a fast-paced environment, you will utilise your organisational skills, sound judgement and attention to detail to support both operational efficiency and patient safety.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Operate switchboard systems efficiently, ensuring calls are managed professionally and enquiries are directed accurately and promptly.
- Support hospital operations by coordinating patient movements and assisting with patient registrations, admissions and discharges using electronic healthcare systems.
- Respond immediately to emergency and security situations, activating emergency codes and communication procedures in line with established protocols.
- Maintain accurate records and work collaboratively with hospital departments to ensure current information is available for effective switchboard operations.
- Provide pager allocation, coordination and fault resolution services while contributing to the smooth day-to-day functioning of the department.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.
You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
