Job details

Your Opportunity

We have an exciting fixed-term temporary full-time position (until 25 June 2027) available to join our Client Services team at TAFE Queensland’s SkillsTech Acacia Ridge campus. 

As the Client Services Officer you will be a key member of the Client Services team providing excellent client service and support to both internal and external clients through a variety of communication channels.

This position reports to the Client Services Coordinator.

This position will be based primarily at Acacia Ridge however; you may be required to perform work at other TAFE Queensland campuses. 

SkillsTech Region frequently recruits for both short-term and long-term vacancies. This process will establish a suitability pool for up to 12 months, which may be used to fill future opportunities as they arise. 

Benefits

• Four (4) weeks recreation leave (accrued annually)
• Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
• 12.75% Superannuation and Salary packaging options available
• Financial assistance towards relocation expenses may be available
• Professional development and study assistance available
• Wellbeing initiatives and social responsibility programs
• Access to Employee Assistance Program
• Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
• Comprehensive Domestic and Family Violence (DFV) support options
• Work at Home Software (e.g. Adobe and Microsoft software)
• Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.
• Annual staff recognition awards and years of service recognition
• Pride Network for LGBTQIA+ employees and allies
• Free car parking

How you will be assessed

1. Extensive knowledge or ability to rapidly acquire extensive knowledge of the institute’s products, services and operations and maintain currency of knowledge.
2. Demonstrated administrative and record keeping ability as well as the ability to acquire and apply knowledge of the institute's administrative procedures and policies.
3. Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment with the proven ability to work within a client focused team environment, prioritise work, meet deadlines and performance standards and contribute to performance improvement.
4. Demonstrated computer skills, including the ability to confidently navigate multiple systems, efficiently access and update information, manage data and utilise relevant software and telecommunication tools.
5. Demonstrated ability to utilise appropriate communication, interpersonal, client service, analytical and innovative problem-solving skills in order to create rapport, control client contact and achieve successful contact closure and performance targets in a client service environment.

How to apply

If you are interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• a detailed resume including the contact details for two referees (one of whom is your current supervisor); and
• a cover letter that outlines your skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total).

Closing date: 9:00am, Friday 27 November 2026

Job Reference Number: TQST2026-1157

Want to know more?

For any questions about the role, please contact:

Lauren Hayes

Client Service Coordinator

Email: Lauren.Hayes@tafeqld.edu.au

If you have questions about workplace adjustments, accessibility, or our commitment to creating a diverse and inclusive workplace, please contact:

Jenny Hodzic

People & Culture Business Partner

Email: Jenny.Hodzic@tafeqld.edu.au 

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, SkillsTech region, we have a strong focus on workplace culture, and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following agreed behaviours in all the at we do:

• Show gratitude
• Collaborate proactively
• We do what we say
• Solutions focussed

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

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