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Manager Service and Support
Digital; Corporate; Newstead
Are you passionate managing Government Information Technology Teams and Business Units. As the Manager Service and Support you will work autonomously and lead the Service and Support team in the Corporate Services directorate to provide OIR staff with a single point of contact to access a broad range of Information Communication and Technology (ICT) products, services and support.
The Manager Service and Support leads a team of technical professionals focused on customer service through rapid response and resolution of ICT issues, requests and queries.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO8 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/633234/25 |
| Closing date | 09-May-2025 |
| Job duration | 3 months with 1 month extension possible |
| Contact person | Andrew Michajlow |
| Contact details | Mobile: 0439816802 Access the National Relay Service |
Key responsibilities include:
• Strategically lead and manage a team of IT professionals and foster a culture of continuous learning, development and high engagement.
• Drive the successful integration of service support and service management functions, ensuring a smooth transition and a unified service approach.
• Ensure seamless access to services for users and handle incidents and service requests to minimise disruptions.
• Oversee Service Management, implementing ITIL processes to maintain and improve technology services.
• Develop, implement and maintain well documented and efficient Technology service management policies, procedures and processes and ensure they are followed.
• Manage the OIR Digital Workplace, providing end-users with the tools they need to work from anywhere, on any device, at any time.
• Maintain Technology asset management practices that ensure optimal equipment allocation and renewal cycles.
• Implement and monitor performance reporting mechanisms for governance, security and risk practices to support compliance and highlight areas of exposure.
• Own and manage the OIR Information and Technology Management as a Service contract with our third party in the provision of tier 1 Service desk functions.
• Managing multiple contractual relationships for OIR.
• Manage the Infrastructure Support Team.
Job Ad Reference: QLD/633234/25
Closing Date: Friday, 9th May 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
