Mental Health Service Group are seeking an experienced and client focused Patient Services Officer to join their Community Mental Health team in a permanent full-time role.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

Townsville Hospital and Health Service is the public healthcare provider for more than 250,000 people across a geographic area of 150,000km², delivering a comprehensive range of services across 21 facilities, from primary care in regional locations to highly specialised care at the main hospital

Job details

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.
Our purpose is `great care every day'.

The opportunity 
This role delivers exceptional person-centered customer service to patients, their families and the public.

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.    

Generous remuneration package value up to $94,810 p.a.comprising:

• Salary rates between $2864.10 - $3185.10 p.f. (AO3)
• Annual leave loading + leave
• 12.75% employer superannuation contribution
• Other employment benefits may include: salary sacrificing options, locality allowances, employee wellness and assistance programs and access to corporate discounts

Employment Term

• Pemanent full-time. 
  

Role responsibilities 

• Deliver exceptional person-centred customer service to patients, their families and the public, assisting and directing patients, visitors and colleagues in an effective and courteous manner.
• Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills to understand customers' needs and deliver a service that meets their needs with adherence to policy and standards.
• Access and utilise a wide variety of relevant patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.
• Maintain a high level of proficiency of relevant patient intake, admissions, bookings and discharge models to achieve effective and efficient patient flow by maintaining knowledge of and adhering to standardised health administration processes specific to the clinical working environment of the role.
• Exercise judgement where necessary to solve immediate problems in situations where precedents have been set and procedures outlined.
• Work as a member of a team and foster team spirit by building and maintaining cooperative relationships and adapt to changing demands to deliver effective customer services.
• Provide support to AO2 staff where required.
• Use initiative, workload management and prioritisation skills to achieve defined individual work targets and contribute to wider team goals in a changing environment.
• Continually seek ways to improve service delivery and achieve organisational goals via development of professional skills and personal growth.
• Participate in the development, implementation, review and maintenance of internal systems, processes and work practices.  Identify and report areas for improvement to existing processes.
• Adhere to ethical decision making and comply with procedures, policies, regulations, standards and legislation relevant to the role and work area.
• Carry out other delegated duties to support effective operations of the administration service as directed.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description. 

Townsville North Queensland

Unsolicited resumes from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please download the Role Description for future reference.
This is a Vaccine Preventable Diseases (VPD) risk role:
Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Info Sheet_Document Preparation-new candidates-6.10.23 (PDF, 69KB)
  Information Package for Applicants
  
  QH Applicant Information Kit (PDF, 953KB)
  Information Package for Applicants
  
  AO3 Patient Services Officer (Community Mental Health) 30489098 (Word, 593KB)
  Role Description