Be part of our transformation journey! At CDSB, we are setting a new standard in customer service delivery, where the needs of Queenslanders and small and family businesses drive innovation and transformation.

Expressions of interest are invited for AO6, AO7, AO8 and SO level roles in the areas of:
• policy and program development
• data, analytics and business insights.

We are seeking passionate and talented individuals to join our team and contribute to programs that make a real difference. Your work will directly improve the lives of Queenslanders and empower small and family businesses to thrive.

Job details

Our Business Insights and Enterprise branch brings together policy, data, and program delivery expertise to shape initiatives that strengthen Queensland's economy and support the 495,000+ small and family businesses. Whether your strengths lie in policy development, program design and delivery, economic analysis, or data-driven insights, we want you to be part of our journey. Bring your curiosity, collaboration, and a passion for evidence-based policy that delivers impact.

Role responsibilities
Policy and Program Development
You will have responsibility for the following activities and tasks:
• Develop and implement evidence-based policies and programs aligned with Queensland Government priorities, ensuring compliance with legislative, regulatory and ethical standards, and providing advice to senior management on emerging policy issues and trends.
• Conduct research and analysis to support policy development and program design, including identifying complex policy challenges and contributing to cross agency working groups or committees to address these challenges.
• Prepare high-quality briefing notes, reports, and submissions for senior management and stakeholders.
• Collaborate with internal and external stakeholders to ensure effective consultation and engagement.
• Monitor and evaluate the performance of policies and programs, providing recommendations for improvement.

Data Analytics and Business Insights
You will have responsibility for the following activities and tasks:
• Collect, analyse, and interpret data to provide actionable insights for decision making, ensuring they alignment with organisational objectives by identifying opportunities for innovation and improvement in data analytics processes and tools and contribute to strategic advice for senior management.
• Develop and maintain dashboards, reports, and visualisations to support business objectives. Continuously evaluate the effectiveness of analytics tools and processes, implementing improvements as needed to ensure outputs meets diverse stakeholder needs and effectively communicate data trends.
• Collaborate with stakeholders to identify data requirements and deliver tailored solutions. Build and maintain strong relationships with internal and external stakeholders to ensure alignment with organisational priorities and provide guidance and mentoring to team members to enhance data literacy and analytics capabilities across the organisation.
• Ensure data quality, integrity, and security in line with Queensland Government standards.
• Contribute to the development of predictive models and other advanced analytics tools.

How to apply
Join us on this exciting journey to transform customer services and make a real difference for Queenslanders. Apply today!
• Ensure you understand the responsibilities and requirements for the role(s) you are interested in.
• Highlight your skills, experience, and achievements that align with the key requirements of the role.
• Submit a current resume and a brief cover letter (maximum two pages) outlining your suitability for the role(s).
• Complete your application via the online portal.

Additional expressions of interest are available via the following links:

• Principal Advisor
• Manager
• Director

This expression of interest will remain open as an ongoing talent pool until no longer required.

If you're passionate about making a difference and believe you have the skills to contribute, we encourage you to apply.

Next steps
Expressions of interest will be reviewed as received, and shortlisted candidates will be contacted to participate in a recruitment process. Timelines for recruitment activities may vary depending on program needs.

Job Ad Reference: QLD/668329/25

Closing Date: Ongoing

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure to download any attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 668329CAP 25 - Role Description.1 (Word, 5.17MB)