Be part of our transformation journey! At CDSB, we are setting a new standard in customer service delivery, where the needs of Queenslanders and small and family businesses drive innovation and transformation.

Expressions of interest are invited for AO6, AO7, AO8 and SO level roles in the areas of:
• policy and program development
• data, analytics and business insights.

We are seeking passionate and talented individuals to join our team and contribute to programs that make a real difference. Your work will directly improve the lives of Queenslanders and empower small and family businesses to thrive.

Job details

Our Business Insights and Enterprise branch brings together policy, data, and program delivery expertise to shape initiatives that strengthen Queensland's economy and support the 495,000+ small and family businesses. Whether your strengths lie in policy development, program design and delivery, economic analysis, or data-driven insights, we want you to be part of our journey. Bring your curiosity, collaboration, and a passion for evidence-based policy that delivers impact.

Role responsibilities
Policy and Program Development
You will have responsibility for the following activities and tasks:
• Lead the development, implementation and evaluation of complex policies and programs, ensuring they align with organisational objectives, government priorities, and deliver measurable outcomes.
• Provide strategic advice to senior management on policy and program matters, providing evidence-based recommendations that address risks and opportunities.
• Manage stakeholder engagement processes by fostering collaboration, gathering diverse perspectives, and ensuring policies and programs reflect stakeholder needs and priorities.
• Oversee the preparation of high-level reports, submissions, and correspondence to effectively communicate complex information with clarity, accuracy, and alignment to organisational standards.
• Monitor emerging trends and issues to identify risks and opportunities, ensuring policies and programs remain relevant, responsive, and forward-looking.

Data Analytics and Business Insights
You will have responsibility for the following activities and tasks:
• Lead the design and delivery of advanced data analytics projects, ensuring they align with organisational priorities and deliver actionable insights.
• Provide expert advice on data-driven decision-making to senior management, translating complex data insights into clear, strategic recommendations.
• Develop and implement data strategies that optimise data collection, integration, and analysis processes, to improve organisational performance.
• Mentor and support junior team members in data analysis and reporting, by providing technical guidance, coaching, and constructive feedback to enhance their skills.
• Establish and maintain robust data governance frameworks, ensuring all analytics activities comply with organisational policies, regulatory requirements, and industry best practices.

How to apply
Join us on this exciting journey to transform customer services and make a real difference for Queenslanders. Apply today!
• Ensure you understand the responsibilities and requirements for the role(s) you are interested in.
• Highlight your skills, experience, and achievements that align with the key requirements of the role.
• Submit a current resume and a brief cover letter (maximum two pages) outlining your suitability for the role(s).
• Indicate your preferred role (AO6, AO7, AO8, or SO) via the questionnaire as part of the application process.
• Complete your application via the online portal.

Additional expressions of interest available via the following links:

• Senior Advisor
• Manager
• Director

This expression of interest will remain open as an ongoing talent pool until no longer required.

If you're passionate about making a difference and believe you have the skills to contribute, we encourage you to apply.

Next steps
Expressions of interest will be reviewed as received, and shortlisted candidates will be contacted to participate in a recruitment process. Timelines for recruitment activities may vary depending on program needs.

Job Ad Reference: QLD/668330CAP/25

Closing Date: Ongoing

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure to download any attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 668330CAP 25 - Role Description.1 (Word, 5.17MB)