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Administrative Officer (casual)
Referral Management Unit, North Queensland Referral Hub, Allied Health Service Division
The Central Referral Unit at Townsville University Hospital are seeking multiple Administrative Officers for a casual roles.
The Administrative Officer works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes..
Townsville University Hospital, located adjacent to one of Queensland’s leading tertiary institutions, James Cook University, is the largest tertiary hospital in northern Australia, providing specialist referral services for 700,000 people living from Mackay, to the Torres Strait, to the Northern Territory border.
Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Administration |
| Classification | AO2 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV637015 |
| Closing date | 29-May-2025 |
| Job duration | Casual - Non Standard Hours |
| Contact person | Rachel Nairn |
| Contact details | 07 4433 0946 Access the National Relay Service |
Are you ready to make a difference in public healthcare?
Townsville Hospital and Health Service offers a unique opportunity to be part of a dynamic healthcare environment focused on innovation and excellence.
Our vision is world-class healthcare for northern Queensland and our purpose is "great care every day,".
Our values are:
Integrity | Compassion | Accountability | Respect | Engagement
About the opportunity:
Position: Administrative Officer
Vacancy: Casual (10 x positions)
Location: Referral Management Unit, North Queensland Referral Hub
Role responsibilies
- Provide quality person-centred care in a friendly and helpful manner; communicate clearly and confidently with patients, members of the public and departmental staff both person and over the telephone whilst adhering to Queensland Health guidelines on confidentiality.
- Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills and deliver a service that meets their needs with adherence to policy and standards.
- Respond to and resolve non-clinical and general frontline enquiries by providing accurate and timely information to support patients and staff within scope of role and in line with relevant procedures.
- Access and utilise a wide variety of patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.
Benefits
- Salary rates between $39.05 - $45.55 p.h. (casual rate) (AO2)
- 12.75% employer superannuation contribution
- Other employment benefits may include: salary sacrificing options, locality allowances, employee wellness and assistance programs and access to corporate discounts
- Lifestyle and location: Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville Hospital and Health Service region provide vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.
With challenge comes opportunity; utilise your resilience and join the rewarding and interesting profession of providing exceptional, accessible healthcare and support to our community, your community.
Help us shape the future of healthcare while enjoying a fulfilling work-life balance.
Apply now and be part of something extraordinary!
Unsolicited resumes from recruitment agencies will not be accepted.
With challenge comes opportunity; utilise your resilience and join the rewarding and interesting profession of providing exceptional, accessible healthcare and support to our community, your community.
Apply now if you want to help us shape the future of healthcare while enjoying a fulfilling work-life balance.
Enquiries are welcome; for a confidential discussion please contact:
Rachel Nairn on (07) 4433 0946.
Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV637015
Applications close: Thursday, 29 May 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please download the Role Description from the `Documents’ section below for application/interview preparation and future reference.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
AO2 Administrative Officer (Central Referral Hub) 32053524 (Word, 363KB)
Role Description
Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
Information Package for Applicants
QH Applicant Information Kit (PDF, 939KB)
Application Kit
