Townsville Hospital and Health Service, is the public healthcare provider for the government areas of Townsville, Burdekin, Charters Towers, Flinders, Richmond, Hinchinbrook and Palm Island. We operate 21 facilities from primary care in regional locations to highly specialised care at the main hospital.

Townsville University Hospital, the largest tertiary hospital in northern Australia, provides specialist referral services for 700,000 people living in the region.

We're looking for a dedicated professional to deliver exceptional, person-centred service to patients, families, and the public. As a vital part of our administrative team, you'll help shape a supportive, values-driven workplace focused on outstanding care and collaboration.

Job details

Are you ready to make a difference in public healthcare?

Townsville Hospital and Health Service offers a unique opportunity to be part of a dynamic healthcare environment focused on innovation and excellence.

Our vision is world-class healthcare for northern Queensland and our purpose is "great care every day,".

Our values are:

Integrity | Compassion | Accountability | Respect | Engagement

We are seeking committed and passionate professionals to help us achieve our mission.

About the opportunity:

Position: Patient Services Officer

Vacancy: Permanent full-time

Location: Medical Outpatients, Townsville University Hospital

The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes. 

Your contributions will be valued and impactful.

Enjoy a generous remuneration package valued up to $97,656 p.a., including:

• Salary range: $76,963 to $85,591 p.a. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Why Choose Us?

• Job Security: Enjoy stability in your career and become empowered with a supportive employer committed to your growth.
• Competitive salary and benefits: We offer attractive remuneration packages, including comprehensive health benefits, professional development opportunities, and generous leave entitlements.
• Lifestyle and location: Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville Hospital and Health Service region provide vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Requirements:

• This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
• Probation period may apply.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

With challenge comes opportunity; utilise your resilience and join the rewarding and interesting profession of providing exceptional, accessible healthcare and support to our community, your community.

Apply now if you want to help us shape the future of healthcare while enjoying a fulfilling work-life balance.

Enquiries are welcome; for a confidential discussion please contact:
Rachel Lennan on (07) 4433 3466.

Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV638857

Applications close: Tuesday, 10 June 2025

Unsolicited resumes from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please download the Role Description from the `Documents’ section below for application/interview preparation and future reference.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Patient Services Officer (Respiratory) 30463411 (Word, 363KB)
  Role Description
  
  Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
  Information Package for Applicants
  
  QH Applicant Information Kit (PDF, 939KB)
  Application Kit