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Management Support Officer (Emergency Department)
Clinical Support Officers, Medical Services Group, Townsville University Hospital
Exciting opportunities available now with the |
Job details
| Position status | Permanent |
|---|---|
| Position type | Part-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV648358 |
| Closing date | 29-Jul-2025 |
| Job duration | Permanent part-time, 30.4 hours p.f. |
| Contact person | Kirsty Dillon |
| Contact details | 07 4433 3459 Access the National Relay Service |
About your new employer
Clinical Excellence
The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.
Career Growth and Development
We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).
Supportive Workplace Culture and Regional Advantage
A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.
Work/Life Balance and Lifestyle Benefits
Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $38.81 to $43.16 p.h. (AO3)
- 4 to 6 weeks annual leave with 14%-17.5% loading
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing options may be available
About your opportunity
Provide a high level of confidential administrative and secretarial support to the senior clinical staff of the Emergency Department within Medical Service Group.
Requirements:
- Possession of a high level of administrative and secretarial skills and the proven ability to prepare complex documents, agendas and minutes whilst maintaining patient confidentiality and providing an effective customer focused service.
- High level interpersonal skills, ability to communicate effectively both orally and in writing (displaying tact and diplomacy when dealing with patients and staff).
- Demonstrated ability to plan, prioritise and schedule work to meet strict deadlines and commitments, and to be flexible in changing work environment.
- Proven ability in the utilisation of Microsoft Office, and ability to rapidly acquire knowledge of hospital-based systems including myHR, IeMR, BIARRI etc.
- Knowledge of or ability to rapidly acquire knowledge of policies and guidelines relating to Recruitment & Human Resources procedures.
- This is a Vaccine Preventable Disease (VPD) risk role
Please refer to the Role Description for further details.
Apply now and be part of something extraordinary!
Enquiries are welcome; for a confidential discussion please contact: Kirsty Dillon on (07) 4433 3459.
Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV648358
Applications close: Tuesday 29/07/2025
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
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AO3 Management Support Officer (ED) 32149598 (Word, 370KB)
Role Description
Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
Information Package for Applicants
QH Applicant Information Kit (PDF, 939KB)
Application Kit
