We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to building a diverse workforce that reflects the Queensland community.
Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.
You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.
AO4
closes 13-May-2024
As a valued employee in the Department of Housing, Local Government, Planning and Public Works, you will play a vital role in delivering a range of services that make a real difference to the lives of Queenslanders.
Your role will support the department to provide housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform. You will work in an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Find out more about us, and what we do on our website www.housing.qld.gov.au.
AO3
closes 13-May-2024
The purpose of the position is to continually improve the QBCC service delivery channels and identification of customer insights. The position will support Team Leaders in establishing and maintaining consistency of call monitoring standards across a multi-channel contact centre. Additionally, the role supports to maintain up to date information and work instruction for the Contact Centre.
AO4
closes 10-May-2024
Permanent Full/Part Time hours and Fixed Term Temporary Full/Part Time contracts up for 6 months are available for enthusiastic and proactive Registered Nurses (Telephone Triage) to join the Health Contact Centre in the Department of Health! You will deliver safe, compassionate clinical care to Triage callers across Queensland; working collaboratively with the healthcare team to achieve best practice patient outcomes.
Nurse Grade 5
closes 09-May-2024
Are you a dynamic leader with a proven track record of sound leadership and excellent management skills? Come join the Health Contact Centre as the Team Leader Connecting Care to deliver outstanding outcomes and have a huge and lasting impact!
AO6
closes 07-May-2024
The Customer Service Operations team provides governance and oversight of all centrally delivered products and services in addition to managing the delivery of many of these services. We pride ourselves on applying best practice in transactional and back-office service delivery with a focus on exploring opportunities to streamline and digitise our service offering.
VIDEO
AO4
closes 07-May-2024
Housing and Homelessness Services provides housing assistance and homelessness support services to Queenslanders most in need. The Customer Service Manager leads a multidisciplinary team providing housing pathway planning, tenancy management and property management services targeted in early interventions, flexible packages of support and supportive social housing services. The position also manages the property portfolio and budget for Bundaberg and the North Burnett region.
AO5
closes 02-May-2024
We are seeking a high performing Operations Support Officer to join the team in the Accreditation Assessments team within Land Transport Safety and Regulation Branch.VIDEO
AO3
closes 03-May-2024
We are looking for two customer service professionals who can positively contribute to the operations of the Hervey Bay and Maryborough Customer Service Centres, in a permanent part-time capacity. If you are energetic, enthusiastic and flexible, then this role may be for you!
VIDEO
AO3
closes 02-May-2024
Brisbane - South,Brisbane - West,Logan - Beaudesert,Gold Coast,Ipswich region
The Department of Transport and Main Roads (TMR) is seeking highly motivated, adaptable and customer-focused people to join TMR as Casual Driving Examiners/Customer Service Advisors.
VIDEO
AO3
closes 03-May-2024
Senior Program Officer – Customer Service Team The Customer Services Team provides advice and information services to clients and stakeholders via multiple distinct inbound phone lines and email. The team utilises a specialist call centre telephony system to support the operations. The team also manages online resources to support the operations of DCC. This team also administers a historical records service for the reprinting of trade certificates.
Senior Program Officer – Stakeholder e-Transaction Team The e-Transaction Team delivers a range of transactional services to stakeholders including apprenticeship and traineeship administration, processing of travel and accommodation claims and overseeing the operations of a state-wide mailroom. The team also provides advice and information services to clients and stakeholders via multiple distinct inbound phone lines and email.
AO5
closes 03-May-2024
Housing and Homelessness Services provides housing assistance and homelessness support services to Queenslanders most in need. The Customer Service Manager leads a multidisciplinary team providing housing pathway planning, tenancy management and property management services targeted in early interventions, flexible packages of support and supportive social housing services. The position also manages the property portfolio and budget for Bundaberg and the North Burnett region.
AO5
closes 02-May-2024
Brisbane Inner City,Brisbane - South,Brisbane - West,Logan - Beaudesert
You will provide an effective client service to operational police and the community in response to requests for assistance.VIDEO
AO4
closes 02-May-2024
Working with us is more than just a job, it's making a difference to people's lives. We're Queensland's work health and safety regulator, part of the Office of Industrial Relations (OR).
Our purpose is to improve work health and safety and reduce the risk of work-related fatalities, injuries, and illness in Queensland workplaces.
We work with industry and assist businesses to create a safe and healthy culture in Queensland places of work. We do this by:
- Making sure work health and safety laws are followed.
- Investigating work-related fatalities and serious injuries.
- Educating workplaces on ways to comply with legislation.
- Taking legal action when work health and safety laws are broken.
- Educating employees and employers on their legal obligations.
AO8
closes 02-May-2024
There's an exciting opportunity for you to join the Health Contact Centre in the Department of Health as the Connecting Care Operations Coordinator! You will provide operational coordination and support to a team of Administration Officers in an environment featuring multiple phone-based services that include both inbound and outbound calls as part of service delivery.
AO5
closes 30-Apr-2024
In the role of Knowledge and Operations Support Advisor you will play a key role in ensuring the effectiveness and timeliness of communication to the Customer Contact Centre staff. Be responsible for the day to day management of Customer Contact Centre communications and knowledge framework used by staff.
VIDEO
AO4
closes 29-Apr-2024
The role will lead and manage a highly productive work unit and prioritise realistic work goals to produce set outcomes on a daily basis. This role is integral in achievement the Department of Transport and Main Roads delivery of outstanding customer service to its customers.
VIDEO
AO5
closes 29-Apr-2024
Are you a customer service superstar looking for a new challenge? Are you looking to advance your career and want to develop your skills in a supported environment? Resources are looking for enthusiastic team players to join our Customer Services teams across the State! In this role you will provide high level advice and quality administrative support to clients in a broad range of functional areas. You will also facilitate commitment to good corporate governance in areas of operations including customer service, workplace health and safety, finance, assets, human resources, information technology and risk management. We are looking for excellent communicators with attention to detail, willingness to learn and the ability to work both autonomously and as part of the wider team. If this sounds like you, please apply!
AO3
closes 06-May-2024
As a Client Service Officer, you will be the first point of contact for telephone and counter enquiries relating to all Queensland Civil & Administrative Tribunal (QCAT) jurisdictions and administrative duties. You will liaise with a wide range of clients, including vulnerable members of the community, with professionalism and sensitivity.
Flexible work arrangements are available, however given operational requirements of this role, some flexible work options may be limited.
This continuous applicant pool is open for candidates interested in employment opportunities as a temporary Client Services Officer to fill vacancies due to permanent staff on leave, higher duties or secondment.
Applications will be reviewed and considered when vacancies are identified. The submission of an application to this applicant pool does not guarantee an offer of employment.
AO3
closes 31-Dec-2040
Cairns region,Far North Qld
This is an ongoing talent pool for temporary positions which will be open for candidates to submit their interest up until October 2024. A regular review of pool candidates will occur as positions become vacant. We are seeking motivated individuals keen to help shape the next generation of road users.
Flexible work options available.
As a Driver Examiner you will conduct practical driving assessments for Queensland driver's licences using well developed interpersonal skills with total commitment to quality customer service delivery. You will be able to recognise and apply creative solutions to problems as they arise, be sensitive to organisational issues and be able to work as a member of a team and communicate clearly with a wide range of clients in writing and in person.
AO3
closes 04-Oct-2024