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Healthcare Ambassador
Redcliffe Hospital, Redcliffe QLD 4020
A temporary part-time opportunity to build positive connections with patients, visitors and staff to help create a safe, supportive and welcoming healthcare environment.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Part-time |
| Occupational group | Security |
| Classification | OO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/RD688343 |
| Closing date | 03-Aug-2026 |
| Job duration | Available until 30/06/2028 |
| Contact person | Stephen Brockie |
| Contact details | (07) 3883 7262 Access the National Relay Service |
About the role
As a Healthcare Ambassador, you will work within the Healthcare Security team and alongside clinical staff, to provide a proactive, people-centred approach to engage with individuals in designated clinical areas, helping to reduce anxiety, enhance the patient experience and support positive behaviours. This is a unique, non-traditional role that focuses on building rapport, providing reassurance and using effective communication and verbal de-escalation techniques to assist people who may be experiencing distress, confusion or frustration.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Fulfil the responsibilities of this role in accordance with MNH values as outlined below.
- Follow defined service quality standards, occupational health and work policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
- Fulfil the responsibilities of this role in accordance with Queensland Health's core values, as outlined above.
- Continually monitors and actively patrols the designated clinical areas and proactively engages with patients, visitors and staff to develop a positive safety culture.
- Create opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
