Start a new journey with West Moreton Health!

This dynamic role puts you at the heart of the service—driving 1300 MH call responses, keeping consumer data sharp and accurate across key systems, keeping patient flow moving through smart coordination, processing admissions fast, staying ahead of competing priorities with strong workload management, delivering reliable admin support to clinical teams, and helping maintain a safe, positive environment for everyone who walks through the door.

Permanent Part Time opportunity – 38 hours per fortnight!

Job details

About West Moreton Health

West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.

We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region. 

At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.

As a Child Safe Organisation, at West Moreton Health:

• We prioritise children and young people being seen, heard, and safe in every interaction.
• We create inclusive environments where the voices and needs of children and young people are valued and respected.
• We believe safeguarding is shared responsibility, upheld by every member of our organisation.

Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.

To read more on what it's like to work for West Moreton Health:

What it's like to work with us | West Moreton Health

About the role

The purpose of this role is to provide administrative support to the Acute Care Team, the entry point to the mental health service of West Moreton Health (WMH). This role will respond to enquiries and provide information and assistance to staff, consumers, carers and external stakeholders to facilitate effective service delivery within a mental health setting.

About you

Our ideal candidate will be someone who can demonstrate the following:

• Experience working calmly and proficiently within a call centre/high telephone-call traffic setting.
• Organisational and prioritisation skills including the ability to work autonomously in a self directed manner while contributing to patient flow.
• Knowledge of or the ability to rapidly acquire knowledge of internal information systems in addition to the Microsoft suite of applications.
• Knowledge of or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from consumer medical records and hospital information systems.

Ability to maintain discretion and exercise judgment where necessary within the scope of the role to solve immediate problems in situations where precedents have not been set and procedures not defined, ensuring a satisfactory outcome.

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

Why choose us

• Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
• Professional development including mentorship, paid study leave, simulation training and research opportunities.
• Career pathways with support to step into senior roles and leadership.
• Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
• Competitive benefits including salary packaging and up to 12.75% super.
• A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.

To apply

For further information regarding this role, please download and read the attached Role Description,#EveryoneIsALeader Framework and Information Packages. You will need to submit your Cover Letter, CV or Resume, including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• WM684146_05 Administration Officer_RD (PDF)
  
  Joining the West Moreton Health Community (PDF)